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Getting Started with the Ninewin Document Upload Process
Before you can request a withdrawal or activate certain Ninewin bonus offers, you must complete the account verification process by uploading specific documents. This step-by-step guide covers the exact format and size rules you need to follow to avoid delays. The required documents typically include a clear copy of your government-issued photo ID (passport or driving licence), a recent utility bill or bank statement showing your name and address (issued within the last 90 days), and, if applicable, proof of payment method (such as a screenshot of your e-wallet or a photo of your card with the middle digits covered). For the quickest processing, have these files ready on your device before you begin.
Accepted File Formats and Size Limits
Ninewin accepts the following file formats for all uploaded documents: PDF, JPG, JPEG, and PNG. Each individual file must not exceed 5 MB in size. If your scanned document or photo is too large, use a free online compressor or reduce the image resolution before uploading. Files that are corrupted, blurry, or in unsupported formats like TIFF or BMP will be rejected automatically. To avoid a failed upload, rename your files clearly — for example, “Passport_JohnDoe.pdf” — and ensure the document is fully legible with no cropped edges or glare.
Step-by-Step Upload Walkthrough
Log in to your account using the secure portal, then navigate to the “Account” or “Verification” section. Click the “Upload” button next to the relevant document type (ID, proof of address, payment proof). Select your file from your device, confirm it meets the size and format rules, and click “Submit”. You will see a confirmation message on screen. Most documents are reviewed within 24 to 48 hours, though peak times may extend this to 72 hours. If any document is rejected, you will receive a specific reason via email or your account message centre — do not resubmit the same file; correct the issue first.
Common Troubleshooting and Rejection Fixes
If you encounter an upload error, check that your file is under 5 MB and is in a supported format. Blurry or low-contrast images are a frequent reason for rejection — retake your photo in good lighting with a steady hand. For address proof, ensure the document shows your full name matching your ID and your current address, and that it is dated within the last three months. Screenshots of online bank statements are acceptable if they include all four corners of the document. If you receive a “file type not allowed” error, even with a correct extension, try converting the file to PDF using a free converter tool.
Upload Guide Summary Table
| Document Type | Accepted Formats | Max File Size | Typical Review Time |
|---|---|---|---|
| Proof of Identity (Passport / Driving Licence) | PDF, JPG, JPEG, PNG | 5 MB | 24–48 hours |
| Proof of Address (Utility bill / Bank statement) | PDF, JPG, JPEG, PNG | 5 MB | 24–48 hours |
| Proof of Payment Method (Card / E-wallet screenshot) | PDF, JPG, JPEG, PNG | 5 MB | 24–72 hours |
Tips for a Smooth Verification and What Comes Next
To avoid unnecessary delays, ensure your Ninewin account personal details (full name, date of birth, address) exactly match the information on your uploaded documents. Even a minor typo can cause a rejection. After your documents are approved, your account status will update, and you will gain full access to withdrawals and all available promotions — including the Ninewin no deposit offers, Ninewin free spins, and any active Ninewin promo code. If you ever need to return to the verification page, simply use the Ninewin login link to access your account dashboard.
- Always scan or photograph documents in colour and at a resolution of at least 300 DPI.
- Do not use filters or edit the document image in any way.
- Keep a copy of each upload confirmation or reference number.
- Contact customer support if your documents are still pending after 72 hours.